Refund Policy

At a glance

to withdraw from a paid service, no reason needed

14 daysto withdraw from a paid service, no reason needed

of unspent balance and double charges — at any time

100%of unspent balance and double charges — at any time

fees or deductions on any refund

0 ₾fees or deductions on any refund

to refund after your request, to the original payment method

≤ 14 daysto refund after your request, to the original payment method

What comes back, case by case

How to ask

1. 1Write to ushi@sivrce.ge — ideally from the email on your sivrce account. No form, no reason required.
2. 2Point to the paymentThe date and amount, or the order number — every payment is listed under “My payments”.
3. 3Get your moneyWe confirm and refund within 14 calendar days at most. The service is switched off at the same time.

How the money comes back

• Card payment — to the same card. Depending on your bank it usually shows within 3–10 business days.
• Bank transfer — to the account it came from.
• Paid with sivrce balance (credit) — back to your sivrce balance; if you topped that balance up yourself, you can ask for cash instead.
• Crypto, or a card that is now closed — by bank transfer to an account in your name, in GEL, for the amount on the payment date.
• You get the full amount: we deduct no fees and no bank charges.

What this does not cover

• Free and bonus credit (e.g. founding credit) — you did not pay it, so it is not paid out as cash.
• Products or services bought from other sellers on the marketplace, and short-stay bookings — the seller’s or host’s terms apply. Write to us and we will help.
• Property deals, deposits or rent — sivrce is not a party to those deals and never holds that money.

Questions

Legal basis

This policy rests on the Law of Georgia on Consumer Rights Protection (Articles 13–15) and complements section 4 of the Terms & Conditions. It does not limit any right the law gives you — where the law gives you more, the law applies.